1. Is my phone compatible with the Finder?
The Pebblebee Finder app is compatible with iPhones running iOS 9.0 and above, and with most Android phones running Android 4.4 and above. Last updated: Mon, Jun 13 2016 7:15 am EDT
2. What is the Finder’s range?
The Finder has a range of up to 200ft in open environments, with a typical range of 100-150ft depending on the environment. How far is this? Well your typical living room is about 15ft wide to give you an idea! Last updated: Thu, Jun 16 2016 12:03 am EDT
3. How small is the Finder?
It’s small and compact! It measures at 30mm diameter x9mm. Last updated: Mon, Jun 13 2016 7:17 am EDT
4. How long does the Finder’s battery last?
The Finder uses an easily replaceable CR2032 battery and has a battery life of up to a year. Last updated: Mon, Jun 13 2016 7:17 am EDT
5. How loud is the Finder?
It’s loud enough to be heard up to 200ft, so finding it under couch cushions or piles of laundry is easy. Last updated: Mon, Jun 13 2016 7:17 am EDT
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.